Costumer Care Manager – Focus on Order Coordination (m/f/d)

AS A SPECIALIST IN THE DEVELOPMENT AND MANUFACTURE OF SMART MOUNTING SOLUTIONS FOR PHOTOVOLTAIC SYSTEMS, AEROCOMPACT IS A SUCCESSFUL PLAYER IN THE FIELD OF SUSTAINABLE ENENERGY GENERATION. OUR EMPLOYEES, WITH THEIR EXPERTISE AND STRONG COMMITMENT, ARE THE KEY FACTOR IN OUR SUCCESS.

FULL-TIME 100% | SATTEINS

What to Expect:

AEROCOMPACT develops and supplies mounting systems for photovoltaic installations to customers throughout Europe. To strengthen our internal sales team, we are looking for someone to coordinate orders from placement through delivery and ensure that our customers receive their materials in full and on time.

The focus is on coordinating our customer orders—you’ll be the linchpin connecting customers, sales, the warehouse, and logistics. This role involves spending a lot of time on the phone and maintaining constant communication with our customers.

• Coordinating orders: Entering, reviewing, and managing customer orders through to delivery
• Internal Coordination: Work closely with Inside Sales, Technical Support, the warehouse, and Purchasing regarding availability and deadlines
• Planning delivery dates: Coordinating and confirming delivery dates, and actively seeking solutions in case of delays
• Customer communication: Continuously coordinate orders, delivery dates, and changes directly with our customers—primarily by phone—and serve as the primary point of contact for questions and complaints
• Documents and Billing: Create and maintain order confirmations, delivery notes, and invoices in the ERP system

WHAT YOU BRING TO THE TABLE:

• Completed business training (e.g., apprenticeship, HAK, or HAS)
• Professional experience in order processing, inside sales, or logistics is a plus
• Very good German and good English skills; additional languages (e.g., Italian, Croatian) are a plus
• Proficiency with MS Office; experience with an ERP system is desirable
• Organizational skills: You can keep track of things even when handling multiple tasks simultaneously
• Enjoy working on the phone and interacting directly with customers; strong communication skills, a solution-oriented mindset, and team spirit

WHAT WE OFFER:

• An exciting, independent, and varied role in an international and motivated team
• Thorough onboarding by our existing internal sales team
• Short decision-making processes and a collaborative work environment
• Flexible work hours and the option to work from home
• Employee events such as a summer party and Christmas party
• Long-term career development and training opportunities in a forward-looking industry
• And, of course, our mandatory weekly fruit basket, delivered fresh every week!

Become part of the energy transition and actively shape the future of the solar industry with us.

We believe that performance should be fairly compensated. That’s why your actual salary is based on your professional qualifications and experience. This position is governed by the collective bargaining agreement for employees and apprentices in retail businesses. Depending on your qualifications and experience, a significantly higher salary is certainly possible.

DO YOU HAVE ANY QUESTIONS?
Contact us—we’re happy to help.

Apply Now

recruiting@aerocompact.com

SHARING IS CARING
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